Customer care
Care.
Care depends on the material and finish. This sample guide gives the page a starting structure; replace it with advice checked for your own collection.
- 01
Before cleaning
Read the material and finish information for the piece. A method suitable for plain silver may be unsuitable for plating, coatings or stones. Follow the maker’s instructions before using a cleaning solution or polishing product.
- 02
After wearing
Use a clean, soft cloth to remove surface moisture. Keep the piece dry before storing it, and avoid leaving jewellery in contact with cosmetics or household cleaning products.
- 03
Storage
Store pieces separately so harder edges do not rub against softer surfaces. Close clasps and lay chains out before putting them away. A fitted box or individual pouch can help prevent tangles.
- 04
Damage and repairs
If a clasp is loose, a setting moves or an edge becomes sharp, stop wearing the piece and ask its maker or a qualified jeweller to inspect it. This demonstration does not accept repair bookings.